Support & FAQ
Telco Velocity Broadband is the fastest, most reliable, most accessible and most responsive internet in Zimbabwe.
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Support /FAQ


The answers to the questions  you seek are just a click away.

What is the difference between 'capped' and 'uncapped'?

Capped data is suited to those who know how much data they use on average. Capped data is recommended for low-usage users, small offices, gamers, and those who want higher priority. Choose Capped for control and flexibility.
Uncapped data means that you can use as much data as you want. The uncapped packages for home are however optimized for after peak hours. The convenience is that you don’t have to worry about running out of GBs or topping up.

How do I get in touch if I am facing issues with my service?

How do I get in touch if I am facing issues with my service?

Get in touch with us immediately! We will are highly concerned and will be responsive in handling your issue.
Contact: Telco support on 08683 000 007-10
Email: and

If you fail to get through to support, please contact Public Relations department on 08683 000 034.

Customer Support Form

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