14 Aug Introducing Captain Velocity
One of the greatest realities we are facing as a company is that inorder to stay relevant we have to constantly up our game, be innovative and improve the quality of what we offer. The telecommunications industry is growing rapidly and this has caused us to shift things into the next gear. This year we have been working on sprucing up our broadband packages, namely the VELOCITY PACKAGES. We are updating our services to deliver more value to our customers.
We have relaunched the packages which are bringing in more value added services. We introduce to you Captain Velocity, your communications hero who will be responsible for informing, entertaining and educating the market consistently. We hope you enjoy the new and refined Velocity services for both home and business.
Here is what Captain Velocity shall bring to Telco’s valued customers:
We shall continue to be agile, flexible and adaptable. Within 24hours, we will attend to any complaints or issues raised swiftly. Our turn around time of 24hours maximum means that we will resolve issues swiftly, send quotations upon request and complete our installations within the set timeframe.
With us you will never be just a number. We make sure that we create and maintain good relations with you and continue to meet your needs through personalised account management in every department. For every department you interface with, an account manager is allocated to you to make sure that all your needs are met. We have also added our social media platforms which will make us more available to you.
We are focused on providing relevant solutions to our customers. Our team of skilled technicians will come on site, survey the situation and propose a perfect solution. In short – we will deliver a solution to your satisfaction!
At Telco, each person is competent enough to handle your issues, enquiries or clarifications. Regardless of the department they are in, our employees are trained well enough to be able to assist you or to escalate the issue when they have no authority to make a decision there and then. At Telco, you are in good hands.