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Should your business have a backup Internet connection?
It certainly can’t hurt to have some redundancy – different levels of service can help protect your network uptime in the event of an outage. Some higher levels of service, such as T1 and Metro Ethernet, can be combined with the same level of service from a different carrier for instance to help provide a seamless transition if one of the connections goes down for any reason.
A good rule of thumb is to go at least one service level below your current primary connection so your office can have some sort of connection in the event of an outage. For instance, if your business uses DSL, having a backup dialup account certainly couldn’t hurt, especially if your business uses that DSL line to run credit cards. The ability to use a dialup line to process customer transactions might take up a little more time (and feel a little more “old school”), but it’s certainly better than not being able to run them at all.
If your business uses a T1 line, having a backup DSL or cable modem connection can help make sure that Internet access is still available in the event of an outage. Normally, T1 outages that involve telco intervention or truck rolls are usually resolved in an hour or two, but having temporary access in the interim can definitely help keep the office connected.